Easipetcare

Substandard service. I have been with this vet practice for over 10 years. Over the last couple of years I’ve felt that the service from one vet in particular is lacking. This was proven yesterday. I do not like to name and shame, however if you’re thinking of using this veterinary practice and see negative posts, there is a very good reason for this. You will see one vets name in particular that is brought up a lot - this vet is always available and there is a very good reason for this - I would not recommend using him under any circumstances. I am in the process of moving my dogs to another practice. Yesterday my dog hurt his nail and was bleeding slightly. Sometimes because you’re worried about your pet you don’t see the obvious when you’re in with the vet. He was prescribed antibiotics, etc but I was not given any advice on aftercare or advised that he was likely to bleed more as it seems the vet tried to remove his nail. When we returned home and my dog started walking he was dripping with blood - prior to going to the vets the bleed was very slight. So to say I was unhappy is an understatement. The main issue is I was not informed that he actually tried to remove the nail and that this could cause additional bleeding. Added to the fact that no wound care was offered or suggested. Separately too - My daughter has a puppy who she took to see this same vet about 6 weeks ago as he had an allergy and problems with his ears - the puppy was given a steroid injection and sent away. When I called to complain that the puppy wasn’t examined properly etc, I was told I would have to pay another consultation fee? My daughter moved vets and recently discovered that her puppy has a yeast infection causing the issue with his ears - they did a simple test during the appointment and he now has the correct medication to help remedy this. I wish I’d moved vets at the same time, please take this as a warning!

My review is based on one vet - Max. Reception staff would get 5 stars. I booked an appointment with a vet after my cat suddenly became very unwell. A previous blood screening visit had ruled out a lot of causes but I wanted a follow up to understand the cause as my cat’s behaviour was extremely distressing for him and myself. The appointment was the last of the day. Max did not want to be there. He didn’t want to listen to my concerns or descriptions of the issue and most apparently, he just didn’t care. A flash in the eye with his iPhone was enough to diagnose neurological issues. This was alarming to hear and I desperately wanted to understand what this meant - was there any treatment? Max turned his back for the latter half of the appointment clearly indicating he wasn’t going to do or say any more. I got an ‘I’m sorry’ as I left which I could only assume meant the worst (I had to assume after being given no clarification). I cried constantly over the following days preparing myself for the inevitable. Someone at work heard me and suggested I go to another vet (having left this vets in the past with their own issues with them). Here’s where I saw what should happen in an appointment: taking time to talk, listen, thorough examination with proper equipment (i.e.not an iPhone ) even drawing me diagrams to understand their diagnosis. Thankfully the diagnosis was very different, treatable!! I can’t express the impact this poor experience had on my life. Needless sadness and worry. If you are looking for a vet, don’t take the risk. Go to another vet.

Very sad to write a 1 star review due to what I feel is overcharging / profiteering... Otherwise grateful for the service and a short notice appointment and the care and kindness of the vet nurse. However, what can I say! Charged a whole £288 for a simple euthanasia of a suffering and dying much beloved cat. Phew! I did question this and told it is the groups standard fee and without any other treatments, out of hours or emergency charges etc.. And then told that ' you get a card with the dead cats paw print inked on ', like it was a selling point and a free bonus!.... Really!! I fail to see justification for that...Wow!! Feel had, dumbfounded and left very disappointed and saddeningly so! Profit before morals is apparently so. Another questionable action / practice is regarding that as soon as my beloved cat is dead the admin came into consulting room with a portable card reader to take payment.., Stating its better to do in the room than at the desk... I was so full of tears struggled to enter a pin let alone see clearly. Obviously a protocol and making sure get payment asap.. And all while you are in a state and vulnerable. DISGUSTED!! In similar situations before other vets practices have sent a bill later...Wished now I had tried to arrange a vet home visit instead of having to go through this, what feels like manipulation, and then having to drive so upset and confused.. All I can say is this: it is / was all so just wrong and questionable that you just know its questionable, wrong and bad what happened and that if everything was decent, with integrity and right, well then you would not be in this position, simples!......

Sally Service Hound and I are always well looked after here. What an excellent experience. The clinician, a lady vet (Wendy?) from another of your practices, on Friday 5th December '25 was especially thorough in her examination of Sally, asked a battery of pertinent questions, listened to my comments and concerns, then made a confident diagnosis. My hound already appears to be improving. Highly recommended. You squeeze us in for an appointment when my hound is sick, and you are all friendly and helpful. I was also impressed too that you knew who we were before I told you! I came to my appointment today great distress and in tears because I had just been twice physically assaulted by the security guard at Lidl, nextdoor to your Kettering surgery, for taking my registered Assistance Dog inside the supermarket. I'm autistic and also wear a hidden disabilities lanyard. Your staff were exceptionally good in looking after me and Sally my life-saving hound. I can't thank your staff enough for going above and beyond the required level of customer service; they, everyone of them from vet to nurse to receptionist, were all magnificent; thanks for being such lovely humans! Especially the (unknown) nurse who insisted on paying my bill for me; bless your generous heart.

Great Vets we live in Northampton and travel to Kettering just to see Max he has treated all my Yorkshire terriers

Been using for 13 years with cat (13) and dog (12) always helpful. The staff are kind to my animals who like the staff. Prices are explained and they send text reminders for repeat prescriptions. Easy to get an appointment or repeat prescription when needed. Have over the years took cat and dog at the same time for a joint appointment and no issues. They help me keep my now senior animals healthy. Photo of my happy dog after appointment

The vets in this place are the reason I will never return and advise others to do the same. 0 compassion, 0 effort or care, just prescribe without doing any checks and unhelpful. Max the vet, just prescribes endless medication and gave it to my dog without asking then charge inflated amounts , extremely unhelpful with a nervous dog and just doesn’t care at all. Had my other dog neutered, took her back for a check up, other vet Diego persistently tugged at her stitches to which he had to be told to stop, she then ended up bleeding all weekend and having a bad infection. Only given 2 stars and not 1 due to the nice reception staff.

Caring, reassuring and helpful. Explained my cats procedure clearly and was considerate of my feelings. I will return their again and trust that they give my cat the best care needed to heal him.

Booked an appointment for my dog who was not herself. From what I described the vet thought it was a pyometra and reception called me to see if I could come in sooner which I did. I was seen immediately and the vet confirmed it was a pyometra. She had emergency surgery that afternoon, the vet called to say she was out of surgery and in recovery. I picked her up that evening and let her sleep it off. The next day she saw a nurse for a checkup check up, all healing well. The nurse asked to see her again in 3 days. As she was recovering very quickly I called the surgery to see if a visit was necessary. I was asked to send some images of the wound and the nurse would review. The nurse called me that afternoon and we discussed her recovery and I felt she was recovering well so wouldn't bring her back. However the nurse did say if I had any issues to call them. The service received from everyone at this practice was phenomenal for my dog and me. I can not thank you all enough for caring so much. Thoroughly recommend this practice to everyone, thank you 🥰