Lost my dog earlier this week although a hard experience Ellen made it as easy as possible for me and my dog
Ellen and the Team always support us with all our animals. Care and compassion given at all times, no matter what is happening. Wouldn’t want to trust our animals with anyone else. Thanks Team xx
We had our family dog unfortunately put down here last week. He was a much loved member of our family and I’m sure as many of you can relate wasn’t “just a dog”. He was there for so many family member during difficult times in their life’s. But unfortunately after discovering he had an aggressive cancer and severe anaemia it was suggested to us the best thing to do for him was put him to sleep.
I can honestly say it was the single most traumatic experience myself, my sister and niece have been through and I can definitely say for the dog as well. Of course witnessing a dog being put to sleep is never nice but all you can ask for in that situation is for it to be as stress free for the dog as possible.
They insisted on putting a muzzle on him, even though he has never attacked a human or another dog in his life. To add context he wasn’t a big dog (Jack Russell X Whippet) and had lost a lot of weight recently. They did say they would remove the muzzle immediately after administering the drug and it wouldn’t be on him for long, they did not. It wasn’t until he had past they removed it. Not only was he put in a muzzle the nurse had him in a head lock, I’m assuming to keep him from moving too much but the combination of the two was completely unnecessary. I can’t imagine how stressful that would’ve been for him in his last few minutes. Because of the position of his head in the headlock he was then staring directly at myself and my niece which was so distressing to watch him slip away whilst he was looking at us.
The vet administering the drug proceeded to tell us after giving the drug that she needed to get more as “his heart was still beating”. Do you not think that would be the last thing we would want to hear…that our beloved boy was still hanging in there. There’s some things you just don’t need to say.
Before the procedure when we spoke about paw prints and fur collections they mentioned he would “be here until Wednesday as we only have collections on that day”. Again, we don’t need to hear that he’s going to be held there alone for 5 days. We never asked about when he would be collected or what would happen to him directly afterwards.
It just seems they were lacking a lot of compassion, especially with knowing what to say and what not to say. More so Ellen (vet), who I now read is the veterinary owner.
It broke our hearts to let him go but it completely shattered our hearts to watch it be such a traumatic event for our boy.
Couldn’t fault these guys at all. From the moment we arrived reception staff was very nice and helpful. Ellen, the vet we saw was also very helpful and went above and beyond to help and reassure us. Would definitely recommend.
Amazing service from all at the clinic. Friendly reception team, meticulously hardworking vets and so much compassion given.
Were really good with my dog, (that hates vets) after she had been bitten. Emailed pictures of the wound and was asked to bring her in. Gave her antibiotics and pain meds.
**AVOID THIS PLACE AT ALL COSTS!! People deserve to know how terribly we were failed. **
Our beautiful, gentle boy was misdiagnosed with “kennel cough” because the vet (the owner of this practice) was too scared to even go near him. She stood two metres away from him in the car park, and immediately declared: “that is kennel cough.” No examination. No checks. Nothing. She then sent us home with nearly £200 worth of medication.
A week later, with no improvement at all, we collected even more medication. Once again, nobody assessed him, nobody asked a single question about how he was doing.
Another week passed. Still no change. We phoned the practice, and the promised call-back never happened. We phoned AGAIN, and the receptionist told us the vet said: if his appetite drops, take him to the emergency vets. It felt like a brush-off, especially as the practice was closing in 30 minutes. We were feeling dismissed.
Nearly four weeks after the original visit, Lockie deteriorated so badly that we booked him in again. This time, the moment she saw him, she said: “That’s not kennel cough. Something sinister is going on.” Suddenly, after weeks of telling us he had kennel cough, she told us he was “end of life” and recommended putting him to sleep - on the spot.
We asked for blood tests or any kind of investigation. She dismissed us and said, “It will all result in the same - end of life.” Again, she didn’t come close to him. Not even within a metre. No examination. No compassion. No urgency to understand how he had declined so drastically.
Heartbroken and confused, we took our boy home for one final night… but something didn’t sit right. We couldn’t end his life without knowing what was actually wrong. We went straight to EasiPetCare in Kettering - who were brilliant - a completely different experience. Lockie was allowed in the waiting area (not left in the car park) and was assessed thoroughly like he should've been four weeks ago.
Within that single, proper assessment, they told us that Lockie had cancer. A tumour in his throat. NOT kennel cough. We had spent four weeks treating our boy for an illness he did not have. Four weeks where he was denied walks and denied the correct care because of a careless, rushed misdiagnosis. Four weeks of unnecessary suffering.
This level of care is unacceptable. Please, for the wellbeing of your pets, avoid this place at all costs.
No animal deserves to be misdiagnosed and left to deteriorate because a vet refuses to properly examine them.
After phoning And discussing the procedure for end of life for my Elderly border terrier . We attended the appointment With heavy heart .
After arriving for the appointment, we were asked to wait in the car 20 minutes after our appointment time had been and gone they contacted me saying where was I? As they were waiting for me? I’d already booked in and paid. I was told To make my way upstairs and then I was kept waiting yet again, my poor dog was getting extremely stressed. The receptionist and the vet were extremely stressed and unorganised . We received nothing but mistakes from the receptionist team plus Not referring to one another about the notes on the screen .
Their attitude was far from less sympathetic . Empathy was not even on the agenda . Mistake after mistake From the moment I walked in to day I collected his ashes . After receiving a very garbled message, they were ready for collection .
I like to point out the message was so garbled I had to actually phone and decipher with her. Are you telling me that my dogs ashes are ready for collection?
As a message read from beginning this is ,,,,,,,, receptionist name . from Russia “ And it continued on ,,,,,,
They asked if I would like a paw print of my beloved dog which I agreed , the package that I received contained five scrappy pieces of paper with his paw print and a humans thumbprint smudged in the corner Of this Keepsake memory !!!!!
Plus An out of date packet of garden seeds For us to sow to remember him ! And a small bottle of my dogs fur .
His collar and tag have never been returned ! The whole affair was horrendous Asking to see the vet and speak to them I was declined on several times saying that they were busy. I said I would happily wait because I think it needs to be discussed about the points.
They tried then to charge me for an appointment to discuss further ! Absolutely shocking . I explained to the receptionist I am not prepared to pay to complain . I’ve never received any correspondence either by phone email or in person by this practice . Appalling service
I have now booked into another Veterinary practice With my other border terrier. I asked what the procedures were as vets for pets have all her notes . They said they would contact Vets for pet pets To get them email over . Vets for pets denied having anybody on their books in my name and didn’t know my two dogs Which they have cared for for many years !!!! Once again vets for pets have made more mistakes . I called Vets for pets Immediately enquiring what an earth is going on you have dealt with my dogs for many years surely you must have notes on them. The receptionist thought this was quite humorous and asked which notes do I need naming both dogs? This is not acceptable surely they would’ve put on the notes of the deceased Dog. . I had to remind them they had only put him to sleep A few weeks beforehand . She was far from sympathetic and put the phone down laughing . They contacted the new Vets And also gave them my hard time, so I was told by my new Vets …
I hope people who read this really think about using this company. They have never made any effort to contact me and discuss shocking service. Plus, at the time of my dog being put to sleep the vet said I was overcharged. I have never received any refund whatsoever. Did I do the right thing for the dog? Yes I did ! But I chose the wrong people to do it . my mistake it was a shocking experience
My other border terrier is now missing her buddy a great deal as she was not allowed to be there with him or see him afterwards . We asked the vets if we could bring our other border terrier along that day the answer was a firm “No “ from the vet .
What dreadful service for my little dog He didn’t deserve this .
Has the dogs castrated the other day and they were very patient with my rather talkative Springer. The op went well so far and they are recovering...
