Rushden Vets4Pets Ltd, located in Rushden, Northamptonshire, serves as both a veterinary clinic and a Veterinary Nurse Training facility. With a Google Maps rating of 4.2 stars based on 312 reviews, the clinic has received mixed feedback from its clients. The volume of reviews suggests a reasonable amount of data, but the content of the recent written reviews highlights some concerning issues, particularly regarding customer service and communication.

Several recent reviewers have expressed dissatisfaction, particularly with the reception staff. Complaints center around perceived rudeness and a lack of empathy during emotionally taxing visits, such as those involving end-of-life care for pets. For instance, both Darren and Shirley Jarvis shared distressing experiences, noting unsympathetic interactions and miscommunications about their pets' conditions. Kristine Vaivara accused the clinic of prioritizing profits over animal welfare, while Annie S reported medication errors and difficulties in transferring her pet’s care to another practice due to billing disputes.

On a somewhat neutral note, a review by R J from three years ago mentioned logistical aspects of the clinic, such as its location and accessibility within a retail park. However, they also pointed out recurring issues with appointment scheduling, wait times, and billing accuracy, reinforcing the need for improved customer service and operational efficiency.

Overall, while Rushden Vets4Pets Ltd has a solid overall rating, the recurring themes of poor customer service and issues with communication and billing in the written reviews suggest areas where the clinic could improve to better meet client expectations.