Receptionist was rude and unsympathetic to the situation. My dog was end of life yet shamefully they were still trying to up sell on treatments. I was late being seen and left in an emotional state holding my sick dog in a waiting room with barely any chairs. I was charged for medication which was totally unrelated to my dog's condition. I sought a second opinion from a local vet who was more focused on welfare, as a result was given a very different message!

Took our dog in for end of life care . We was obviously emotional but the receptionist showed no empathy whatsoever. The vet was nice but didn't listen to what was happening to our dog and sent us away with , he ll be ok now we have to go through it all again with another practise because he is not ok.

Staff is only for money !!! Not for animals the worst thing is they are rude to animals and they don’t know what they doing! They made my friend dog so scared for life time!!! They really don’t know what they doing ther , if you love you pet don’t go ther !!!!! Hope they close the place down they don’t deserve to work with animals!!! Hope the get back the same attitude!!!!!

I do not want recommend this rushden branch, receptionists are exceptionally rude and make up their own rules. Just over a year ago they gave me the wrong medication which I called them out on they proceeded to give me some other medication that I usually get. Which all I shouldn’t have to pay to as I have a health plan that I pay for, as they gave me this medication which was their own mistake. I’m moving vets and the rude receptionist proceeds to tell me I have to make a payment to move vets. This is was their own mistake they made me pay over the phone otherwise I wasn’t able to move my vets. Do not recommend.

Easily found upstairs in pets at home. Stairs and lift to get upstairs. There's a groom room up there for doggos to get a pamper. Ringing to get an appointment isn't easy, often they don't answer the phone. Service was good, although every time I visit I'm never seen on time, this visit I was seen 37 minutes after my appointment time. Do also check the pricing and ask for an invoice, they tried to charge me for treatment I'd never had. Luckily I'd asked the price before visiting so I knew it was wrong. It could be a really good establishment, they just need to be better at customer service and attention to detail.