Vets Now Northampton – Vets in Moulton
Clinic Overview
Vets Now Northampton is part of the Vets Now emergency-vet network and focuses on out-of-hours care for dogs, cats, and small animals (opened in 2005). The clinic describes a triage system to prioritise the most seriously ill pets, and it’s equipped for intensive emergency work (including an in-house lab, imaging, and an operating theatre). Recent reviews repeatedly mention being seen quickly after calling, clear step-by-step explanations of options and fees (including insurance guidance), and follow-up-style updates during hospitalisation/surgery; one review reports a negative experience where the owner felt communication and attitude worsened after saying they weren’t insured.
Services
From the clinic website and reviews, services and capabilities mentioned include
- •Out-of-hours accident and emergency care (nights, weekends, bank holidays) with triage prioritisation.
- •Critical care support, including advanced fluid therapy and advanced pain management.
- •Diagnostics and monitoring: in-house laboratory work (haematology, blood smear analysis), blood pressure monitoring, ECG, ultrasound, and X-ray.
- •Procedures and inpatient care: operating theatre, hospital ward, isolation unit, and blood transfusions.
- •Endoscopy is listed on the website.
- •Examples from reviews: management of possible toxin/foreign-body ingestion (dog that ate a battery), orthopaedic injury (puppy with a broken leg), and emergency surgery with phone-call updates during recovery.
Pricing
- •Video vet consults (pay-as-you-go) are listed at £24 on the website (marked with an asterisk in the source).
- •Multiple reviewers mention staff explaining fees and insurance processes upfront so there were “no surprises,” but no other specific amounts are given.
People
Named staff mentioned in reviews
- •Emma (receptionist): described as reassuring during a Boxing Day emergency.
- •Jess (vet): mentioned alongside Emma as “perfect and reassuring.”
- •Reception teams are repeatedly noted for practical help with insurance claims and fee explanations, and for calming owners during panicked first calls.
- •Veterinary communication is often described as very explicit about what is being done and why, including presenting options; one reviewer contrasts this with other emergency clinics where pets are “taken” and owners are left waiting without information.
- •A minority experience: one review describes a vet who mostly typed with his back turned and gave limited at-home guidance, with the owner feeling judged due to lack of insurance (while still praising the receptionist and a vet nurse).
Reviews
4.2 stars from 311 reviews. - Speed of access in emergencies: several owners say they were told to come straight in and were seen within minutes.
- •Clear explanations and transparency: repeated mention of being talked through options, what was happening “each step,” and how insurance and fees would work.
- •Support during high-stress cases: examples include a very sick dog needing urgent action, a dog that ate a battery, and a cat in significant pain; one owner specifically appreciated help to “keep costs down as much as possible.”
- •Updates during hospitalisation/surgery: one detailed review mentions regular phone-call updates while their dog was in surgery and recovery.
- •Conflicting experiences around communication/financial constraints: one reviewer reports feeling treated differently without insurance and left without practical advice for getting their dog through the night, while other reviews describe staff being supportive and cost-conscious when finances were discussed.
Animals Treated at Vets Now Northampton
Animals We Treat
Companion Animals
Farm Animals
Opening Hours – Vets Now Northampton
Opening Hours
Hours
Reviews for Vets Now Northampton
Note: Showing the 5 most recent Google reviews out of 311 we track in total. Recent reviews may not be representative of overall sentiment.
Michelle Rice
in the last week
Was amazing with my cat
Debra Barber
in the last week
Very polite and caring staff! Quickly seen.
Hannah D
a week ago
I was unfortunate enough to have to visit the emergency vets not once but twice in the same evening with two different pets. The service received from everyone there was brilliant, the ladies on reception were helpful at explaining how the insurance claim would work and we’re sure to advise and explain about any fees relating to it so there were no surprises. The vet that saw me was also great at explaining what he was doing and why every step of the way. I’ve been to other emergency vets where they just take your pet and leave you in the waiting room. This experience was much better, and all on New Year’s Day, much appreciated.
Annette Warwick
2 weeks ago
The receptionist Emma and vet Jess were perfect and reassuring on what was a Boxing Day emergency, I would highly recommend
Lindsey Martin
2 weeks ago
I’m so grateful for the speedy help and assistance after my dog managed to eat a battery on Boxing Day. We called and was told to go straight in and we were seen within a few minutes. We were given all the options and told what was happening each step. Our dog was fine and clearly in great hands.
Carol Bull
a month ago
After making the initial call in a state of panic the phone was answered by the most caring receptionist. I was put at ease and given an appointment to attend the vets straight away. Once at the vets all staff I came into contact with made a fuss of my pet as she loves human contact. We see the vet who did a thorough examination and gave me advice and his recommendations of what to do. If my pet didn't improve over the next two days then I was advised to book another appointment at my vets for blood tests and further investigation. I took all this on board and thankfully my pet made a full recovery. I am so greatful for the love and care shown towards my pet and myself.
Jo Peters
2 months ago
I felt that as soon as they found out we didn't have insurance the vets attitude towards us changed. We couldn't afford to let our dog stay in overnight and had to sign a consent form to say we were taking her against his advice. He spoke mostly with his back to us typing on his computer. It felt like he had no compassion whatsoever. We had no idea what was wrong with her. All he said was her temperature was high and it was dangerous...which we totally understood..but he had no advice for us to get her through the night. He just kept saying do you have A/C at home? No we don't....just fans. The receptionist and the vet nurse were lovely. Luckily she made it through the night and we took her to our vets the next morning. Her temperature had gone down .She has antibiotics and antiinflammatories and she seems to be improving. Thank god. So I feel like if you have insurance...you get treated better. It was almost as if we didn't care about our dog. We love her to bits ..she's family. Due to circumstances beyond our control...and the fact she had already cost us £6000 a few years ago...we are struggling a bit at the moment. A bit of compassion goes a long way.
T F
3 months ago
Absolutely brilliant care, one million percent indebted to them 🫶🏻 I took my older cat, my whole world, who was in a lot of pain on a wknd night and I was in tears, but terrified of not being able to afford expensive emergency care. I called and spoke to the staff & explained financial difficulties & that I didn’t know what to do! But that I couldn’t leave them in pain. They were extremely helpful and supportive of my situation, an Absolutely Brilliant team. They helped me keep calm and keep costs down as much as possible and truly really cared, gave me recommendations for cat’s health in this instance and preventative care going forward. I hope they see this and know how forever grateful for their help, on what could have ended a really terrible night, that someone is.
James Ansell
7 months ago
Amazing service my puppy came here after she broke her leg and there service and care she got was amazing. You can tell that the staff here genuinely love animals and that love it 100% passed onto the animals they care for. If only everyone put asmuch care and hard work I to their work as these guys do. Thank you for everything Little Ruby hall is doing amazing
Deborah Clayton
a year ago
From arrival to the practice carrying in our very sick dog to leaving with walking out to come home, we felt completely cared for & grateful for the knowledgeable vet that acted so swiftly to save our dog’s life. The team on reception showed empathy and guided us with regard to insurance use. The regular phone call updates while our dog was in surgery and recovery was so welcomed. Our questions were always answered thoroughly and we don’t feel the staff could have done anything more. Life saving surgery and next steps have all been explained for us to go into a more controlled future.
