The Johnston Veterinary Clinic

- Many reviewers describe the team as welcoming, attentive and caring, with particular praise for friendly reception staff and a generally supportive atmosphere. - Positive reviews repeatedly mention calm handling of nervous pets, giving them time to settle, and clear guidance during consultations, including help with IBS and other ongoing issues. - End-of-life care stands out as a strong theme in positive feedback, with owners appreciating a peaceful, compassionate approach and thoughtful touches such as pre-arranged payment, a waiting-room candle, and keepsakes including ashes, fur, and paw or nose prints.

Services

•Routine and preventive care: Consultations by appointment, vaccinations, parasite control, microchipping and neutering.
•Medical and surgical treatment: General treatment and surgery, with listed interests in dermatology and internal medicine. Recent reviews mention support with IBS, careful handling of an anxious dog during repeat visits, and a thorough first-visit diagnosis and treatment plan for long-running ear infections.
•Dentistry and diagnostics: Dental checks and dental procedures, along with diagnostic testing and imaging. The clinic website lists X-ray and ultrasound facilities.
•Nurse-led and everyday care: Nurse clinics including six-month health checks and blood pressure checks, plus grooming, nail clipping and anal sac expression. Reviews also mention kittens being well looked after by the nursing team.
•Additional support: Home visits and GB pet travel documentation are listed on the website.
•Emergency arrangements: Emergencies are handled by the practice during normal opening hours, with out-of-hours support provided by Vets Now Northampton.

Pricing

Published prices suggest the clinic sits above average, based on a partial sample of comparable services. Feedback on value is mixed: some owners describe the PetPlan as a lifesaver and say care and advice have been worthwhile, while one recent reviewer felt the service did not match the fees charged.

People

•Costin: Praised for being kind, patient and reassuring, answering questions clearly and helping owners get short-notice appointments when they are worried.
•Keren: Thanked for making a euthanasia visit feel as comfortable and peaceful as possible, and for reassuring owners about their decision.
•Nursing team: Mentioned positively for looking after kittens and making visits feel easy and friendly.
•Reception team: Often described as welcoming and comforting, with specific praise for practical support during end-of-life visits, including arranging payment beforehand and lighting a candle in the waiting room.

Reviews

Google rating: 4.6/5 from 363 reviews. Recent feedback is mostly positive, but there are also a few notable low-rated reviews raising concerns about communication and urgent care.

•Many reviewers describe the team as welcoming, attentive and caring, with particular praise for friendly reception staff and a generally supportive atmosphere.
•Positive reviews repeatedly mention calm handling of nervous pets, giving them time to settle, and clear guidance during consultations, including help with IBS and other ongoing issues.
•End-of-life care stands out as a strong theme in positive feedback, with owners appreciating a peaceful, compassionate approach and thoughtful touches such as pre-arranged payment, a waiting-room candle, and keepsakes including ashes, fur, and paw or nose prints.
•A small number of recent one-star reviews report serious concerns about delays, complaints handling, and clinical decisions in urgent cases, which creates a more mixed recent picture than the overall rating alone suggests.

Klaudia Czech

2 weeks ago

I am writing this review with a broken heart to warn other pet owners. My 7-year-old cat, Yamir, passed away due to a shocking lack of professional diagnosis, poor judgment, and unacceptable delays by this clinic. On August 12th, I brought Yamir after he vomited 10 times and brought up a piece of a plastic carrier bag. Instead of performing an urgent ultrasound or X-ray to check for an obstruction, the vet dismissed my concerns, claiming plastic wouldn't show up anyway, and just gave him an anti-sickness injection and we went home. On August 13th, as he was still not himself, not eating, and not passing stool, I returned. Instead of proper diagnostics, they just masked the symptoms with more injections for anti-sickness and appetite and sent us home. Later that day, he was put on an IV drip for a few hours and seemed slightly better, but a few hours after returning home, he started panting heavily and vomiting again. On the morning of August 14th (around 9 AM), Yamir began vomiting fecal matter—a clear, life-threatening emergency. The vet finally agreed to emergency surgery. I called at 11 AM, only to be told he was "stable" and still waiting. At 12:30 PM, I received a devastating call that his condition had collapsed. When I arrived, his pupils were dilated and unresponsive, and he was actively dying. I had to put him to sleep to end his suffering. Only AFTER his death did the clinic inform me that the surgery was delayed because their operating table was occupied by another prolonged procedure. They kept this crucial information from me at 9 AM. If they had been honest about their lack of capacity, I would have immediately rushed Yamir to another emergency hospital. They completely failed to recognise it as a severe emergency, trying to tell me that he wasn't eating simply because "food reminded him of feeling ill" and claiming it was a "mystery" as to why he wasn't getting better. Their lack of transparency and failure to prioritize a critical, life-or-death case robbed my beautiful boy of his chance to live. I trusted this clinic with my best friend, my soulmate, and they completely failed us. Please, if your animal has a serious emergency, think twice before bringing them here. It seems like owners need to do their own research instead of trusting the "professionals" at this place.

Reviews for The Johnston Veterinary Clinic

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Reviews from pet owners who enquired with The Johnston Veterinary Clinic through VetsCompared appear here. You can also write a review — we check those before they are published.

Note: Showing the 10 most recent Google reviews out of 363 we track in total. Recent reviews may not be representative of overall sentiment.

Amber

Connor Anderson

2 months ago

Amazing vets who really do care for you and your loved pets. All the staff are fantastic, expeiraced, welcoming and really attentive.

Alan Johnston

3 months ago

I found Johnston the veterinary practice charge professional prices, but the service is far from professional , it took them 3 days to respond to my pet plan cover, which delayed my claim , when I put in an official complaint, the receptionist told me a complete lie, I have removed my two ragdolls and transferred to a professional establishment Northlands veterinary practice

Fiona Farr-Dragicevic

My 16 year old cat was let down we had to watch her decline in a day & had to have her put down she had issues that were not properly addresed at the time she was one of those special animals old and written off

Jessica Clare

7 months ago

Second visit for me and my misunderstood staffy, who shows signs of fear not aggression. Both times my boy has been given the time to settle and become accustomed to his surroundings. Great care and guidance with IBS. I can not fault the staff. Both visits have massively decrease the level of stress to both me and Ace.

Michael stevens

1 year ago

Very welcoming

Kerrie Banaszak

Marge and Dave have had such an amazing experience here! Costin, our vet, is very cool, so kind, patient, and genuinely caring. He’s been there for us through Marge and Dave’s really tough start in life, never giving up and always reassuring me along the way. No question is ever too much, and that means a lot. I’ve also really appreciated how easy it is to get short-notice appointments when I’m worried about them. Thank you so much, Costin, for all your kindness, and to the lovely team at reception for always being so welcoming and comforting. You make every visit such a positive experience!