Emergency Vets in North Northamptonshire

## Summary Lake View Veterinary Centre is a veterinary practice that offers emergency care (listed as 24/7 or extended-hours) and is a veterinary nurse training facility. Recent reviews describe the team handling urgent cases including diagnostics (X‑rays) and same-day surgery, with at least one owner saying their dog came home the same day and recovered well. Several reviews also mention practical, day-to-day touches such as online booking and a waiting area set up with pet items (toys/leads/collars) to help keep pets settled. Feedback is mixed for small mammals/exotics: one recent reviewer alleges poor handling and advice for a rabbit recovering from paralysis/stasis with a very serious outcome, and another review describes a difficult phone experience when trying to arrange a rat appointment and payment by phone. ## Services - **Emergency/urgent care** (listed as 24/7 or extended-hours). - **Diagnostics:** X‑rays are specifically mentioned in an emergency case. - **Surgery:** one owner reports their dog needed an operation after X‑rays, and was discharged the same day. - **Appointment management:** online booking is mentioned by a reviewer. - **Payment/insurance handling:** one review describes the practice being willing to arrange a payment plan and says their insurer could pay the clinic directly. - **Small mammals/exotics:** rabbits and rats are mentioned in reviews; one reviewer specifically disputes that the clinic has a “professional exotic vet.” ## People - **Reception team:** described by one owner as “lovely,” helping their dog feel welcome. Another owner reports the opposite experience on the phone when trying to organise a rat appointment and pay remotely, describing the call as confrontational. - **Clinical team (unnamed):** one emergency-case review highlights that staff focused on the pet’s health first and discussed flexible payment options while arranging X‑rays and surgery. A separate rabbit-related review alleges the vet team handled feeding/exercise in a way the owner believes was unsafe. ## Reviews **Google rating: 4.6 stars from 295 reviews.** **“Themes below are drawn from the latest written reviews available to us.”** - Emergency case management is a recurring positive: X‑rays, surgery, and same-day discharge are specifically described. - Several owners mention a welcoming, calm experience for nervous pets (including a dog seeming less stressed than at other practices). - Practical experience notes include online booking and a clean waiting area with pet items to distract/comfort animals. - There are also serious negatives in the latest reviews: one owner alleges inappropriate handling/advice for a rabbit with paralysis/stasis with a fatal outcome, and another describes poor customer service during a phone call about a rat appointment and payment.

## Summary Ash Tree Vets is a long-established practice treating domestic pets including dogs, cats, rabbits and hamsters, and the website highlights “advanced technology” for rapid diagnosis alongside specialist areas such as ultrasonography, cardiology, orthopaedics, medicine and soft tissue surgery. Recent reviews give concrete examples of how appointments run: owners describe vets who explain options clearly and “answer thoroughly” rather than rushing them, and one owner mentions ongoing improvement in a nervous rescue chihuahua after gentle, patient handling at exams. Emergency surgery is also mentioned (a dog operated on after swallowing a stone), with the owner noting they were kept updated afterwards. Not all experiences align: a couple of reviews raise concerns about charges (including medication mark-ups and prescription/admin fees) and a refusal to book a pet plan due to an unexpected small historic “debt write off”. ## Services - Treatment of domestic pets including **dogs, cats, rabbits and hamsters** (website). - **Specialist/advanced areas listed on the website:** ultrasonography, cardiology, orthopaedics, medicine, and soft tissue surgery. - **Surgery mentioned in reviews:** an **emergency operation** for a dog that swallowed a stone, with follow-up updates during/after the process. - Appointments where vets **explain conditions and give treatment options** (reviewed example: “provide you with options for treatments” and “explain everything very well”). ## People - No individual clinicians are named in the available information. - Owners repeatedly describe the team’s **consultation style** as listening carefully and explaining decisions (“good listeners”, “answer thoroughly”, “explain everything very well”, “provide options for treatments”). - Handling of anxious pets is specifically mentioned: one owner says staff are **gentle and patient** during examinations of a chihuahua that dislikes being examined. - A practical detail from reviews: staff have **“squeezed in” appointments when needed** (no further detail given). ## Reviews **Google rating: 4.7 stars from 79 reviews.** “Themes below are drawn from the latest written reviews available to us.” - **Clear communication and choice:** multiple owners say vets explain things thoroughly and offer options rather than a single fixed plan. - **Gentle handling and calm exams:** especially for pets that are nervous about being examined. - **Emergency care experience described:** one review mentions an emergency operation for a swallowed stone, with the clinic keeping the owner updated afterwards. - **Pricing and admin disputes appear in a minority of reviews:** one owner alleges high medication mark-ups versus online pharmacies and increasing prescription/email fees; another reports being refused a pet plan booking due to an unexpected small historic balance.