Beech House Veterinary Surgery

- Recent feedback is mostly very positive, with owners describing the practice as supportive, caring and somewhere they would not want to switch away from. - Several comments say the team listens carefully and takes concerns seriously; one cat owner says the practice arranged a specialist referral that helped get to the bottom of the problem. - Poultry care stands out as a recurring strength, with one owner saying few vets now treat chickens and praising the team’s knowledge, compassion and support during a chicken’s euthanasia.

Beech House Veterinary Surgery in Towcester offers care for pets, poultry and farm animals, with both routine services and more specialised work listed on its website. Review feedback highlights a practice that owners value for supportive care, careful handling of ongoing health problems, and willingness to treat chickens, which some say is uncommon locally. Out-of-hours care is also mentioned by the practice, although no further detail is given online.

Services

•Routine pet care: vaccinations, microchipping, prescriptions and dentistry are listed on the practice website.
•Medical and surgical care: reviews mention treatment for ongoing conditions such as Cushing’s disease, and one owner describes a procedure to remove a small growth from a dog’s eyelid.
•Poultry care: the website specifically mentions poultry husbandry and poultry parasites, and reviews describe the team as knowledgeable and compassionate with chickens, including end-of-life care.
•Breeding and travel-related services: the practice lists fertility work and pet travel to Europe after Brexit, including DEFRA duties.
•Wider animal work: the website invites clients to view services for pets, poultry and farm animals.
•Emergency arrangements: out-of-hours care is mentioned on the website, but no further details are given there.

Pricing

Published prices suggest the clinic sits below average, based on a partial sample of comparable services. Reviews give a mixed picture on cost: one owner specifically praised the practice for focusing on what was best for the pet rather than money, while a negative review complained about costs mounting after a difficult procedure.

People

Charles Castle is the only named team member mentioned in reviews, and is praised for being kind, going above and beyond, and focusing on what is best for the animal. The reception team is also thanked in positive feedback for being helpful and supportive. One negative review criticises an unnamed elderly receptionist and an unnamed vet involved in an eyelid procedure.

Reviews

Google rating: 4.8/5 from 118 reviews.

•Recent feedback is mostly very positive, with owners describing the practice as supportive, caring and somewhere they would not want to switch away from.
•Several comments say the team listens carefully and takes concerns seriously; one cat owner says the practice arranged a specialist referral that helped get to the bottom of the problem.
•Poultry care stands out as a recurring strength, with one owner saying few vets now treat chickens and praising the team’s knowledge, compassion and support during a chicken’s euthanasia.
•There is also a detailed negative account about a dog’s eyelid surgery, raising concerns about hygiene, follow-up, stitch removal, pain during handling and overall outcome.

Reviews for Beech House Veterinary Surgery

Note: Showing the 10 most recent Google reviews out of 118 we track in total. Recent reviews may not be representative of overall sentiment.

glen webb

1 month ago

Eirene Marriott

2 months ago

I took my small dog with a small growth under her eyelid to have it removed She was basically mutilated, firstly the wound was badly infected which later after witnessing the lack of attention shown to hygiene by the vet involved I was appalled! Then after the second or third lot of antibiotics and well over two weeks of nursing the wound the stitchers were still well and truly embedded in the wound and it was quite obvious they were not disolvable even though the condisending elderly receptionist reasured me they were! I rang up and asked if they minded removing them so I was called in to have them removed! My poor little dog was pulled about on her eyelid and she squealed with pain by the same vet who never attempted to place her on the couch on his knee on the floor and attempting to cut the stitches off the eyelid he then pulled a peice of couch roll and wiped the eyelid and was touching her eye without washing his hands! my little Jack Russell was terrified, the vet then decided to sedate her and that turned into another drama because on his knees on the floor attempting to inject her and missed so he didn't know whether the siren went into the dog into me or missed altogether absolutely awful distressing fiasco the result my dogs eyelid is uneven and eyelashes catching her eye is weeping! They haven't once attempted to follow up and see how it healed instead they are waiting for me to take her in so they can charge me more money! Hundreds of pounds eventually I had to find a specialist to sort it all I had from Beechhouse Vets was insults and made to feel in the wrong when I complained and an offer to take my doggie back in for another round of pain and drama even though he had two goes! and was paid for the whole fiasco! I was even charged to have the stitches removed because he couldn't manage to remove the stitches without anesthetic and then he left some stitches in!

Joe Sherman

4 months ago

Henry Boyce

7 months ago

Tania Oulton

9 months ago

This is the Veterinary practice we use. Very good and supportive. I wouldn't go anywhere else.

Sophie Swords

10 months ago

This is definitely the best vets I've been to. They took our concerns seriously about our cat and we've finally figured out what's been going on. They recommended us to a specialist and now she's doing a lot better. Huge thank you to the time and care these vets put in, and thank you to reception as well for always helping us out.

11 months ago

I took my small dog with a small growth under her eyelid to have it removed She was basically mutilated, firstly the wound was badly infected which later after witnessing the lack of attention shown to hygiene by the vet involved I was appalled! Then after the second or third lot of antibiotics and well over two weeks of nursing the wound the stitchers were still well and truly embedded in the wound and it was quite obvious they were not disolvable even though the condisending elderly receptionist reasured me they were! I rang up and asked if they minded removing them so I was called in to have them removed! My poor little dog was pulled about on her eyelid and she squealed with pain by the same time vet on the floor in the treatment area, then the rough vet wiped her eye with a piece of paper he pulled off the roll they wipe the table with and was touching her eye without washing his hands! I was really distressed about the whole thing and so was my little Jack Russell, the vet then decided to sedate her and that turned into another drama because on his knees instead of putting her on the treatment table was attempting to inject her and missed so he didn't know weather the siren went into the dog or missed absolute fiasco the result my dogs eyelid is uneven on the lid and catching her eye is weeping and runs constantly lumps and bumps all over the place and I don't know what to do because I can't afford it and I am frightened about what would happen if someone else had a go! They haven't once attempting to follow up and see how it healed instead they are waiting for me to take her in so they can change me more money! Hundreds of pounds