Northlands Veterinary Hospital

We took our 15 year old pug this morning who was very poorly, our vet Sophie was so lovely and kind to us and gave us good information on our dogs health, to make what was a difficult decision for us to make. We had to say goodbye to Louie our little boy, but the pain was eased a little by the wonderful staff, especially Emma at Northfields, thankyou.

Generally very good and also very helpful at getting my cat seen at the last min. We did have a consultation with a locum when the normal cat and rabbit branch was closed and I am feeling like the treatment was a bit too aggressive and perhaps caused our cat secondary issues. I also wonder if the locum was a dog vet rather than a cat vet. I also feel like it would be really helpful if you have a service where you can book a telephone call with a nurse (or vet) to see if you definitely need to bring your cat in because our cat hates vet visits and I feel that this makes her stress induced issue worse. Finally I feel written safety net advice would be useful - what to look out for, when to call the vet, what to expect etc.

Found a stray cat in our garden nearly two weeks ago that was sick and had a wound which was infested with maggots. We knew she was a stray because numerous people have been feeding her for a few weeks. rang this vets first of all they told me that I would have to pay for her care Rang the rspca and I said, that isn’t the case at all. They have a duty of care, and they would have to provide care for her while locating the owner Rang back and literally had to fight to get them to agree to see her Now, I’ve a vet in family who works for a practice near Sheffield, and when they have people take strays in, the first thing they say to them is, do you want to be kept up to date because for anybody knows whoever found that animal could want to give it a home, know somebody that could give it a home Saw some woman that was a vet nurse and her attitude was disgusting telling me it was less than 2 weeks she’d been a stray well, hello, we were feeding her and as were three other households, giving her biscuits and water They actually put her to sleep, stating that her wounds were too. Another example of money first care later I’m sure if I turn round and gone, okay, I’ll pay for an animal that isn’t mine. That animal would be in a rehoming centre

Recently we had to have our elderly dog put to sleep, the receptionist on the phone was empathic and incredibly kind. When we came to have him seen, we had got the day wrong, they still saw us, the nurse was understanding the vet treated our boy with such kindness like he was his own dog. The cremation team gave us our pup back in such a lovely urn and the nurse managed to get a paw and nose print that was perfect for us. Thank you for making such a heartbreaking decision a little more bearable.

Went in with an emergency, the staff were very sensitive and helpful

Very patient and good with our anxious boy

My 13 year old dog who is a cross Labrador, was very poorly with sepsis, we thought we were going to have to let him go, but the vet took the time to explain how well he was doing, and the nurses were wonderful, massaging his muscles as he couldn't walk, they even cut his nails and gave him a brush, he went in on Sunday morning and well enough to come home on Thursday, although a bit wobbly was walking on his own on Friday, we had a check up on Tuesday and while we waited, the nurses and reception staff were giving us lots of advise on how to get him to take his tablets and get him to eat, we were able to ask any questions, the care Willow got was excellent, Thank you to all the staff, from Willow, sent some pictures of Willow enjoying the garden a week today he was fighting for his life thank you for everything you did for him, as you can see he's enjoying being home again

Great experience at the vets with a very nervous dog. The vet was extremely calm and took his time to build up trust with my pet before administering treatment. We weren't rushed and the advice given was great. Thank you.

Very rude and disrespectful vet - Hans Van Der Hoven, which I believe is a director. He caused me severe emotional distress and anxiety, I felt scared, bullied, insulted, very threatened, and later humiliated in front of all the visitors and staff at reception while trying to get some help for my cats. My family has been using this practice for over 40 years and I have been recommending them to all of my friends. They have never been anything but nice and helpful to me. However, Mr Van Der Hoven managed to single-handedly destroy my trust in this practice in minutes and traumatise me so much so, that I have not been able to stop crying for hours after. I have several pets that I meticulously care for, they are my life and my babies and I take them for check-ups after every sneeze or cough. I pay for each monthly (vet plan) and spend thousands of pounds per year towards their care and health. My cats all have up to date cat flu vaccinations, administered by this practice yet one of my cats contracted this flu and is undergoing treatment. I came for a second health check since treatment started. My visit today was horrendous. I was spoken to as if I was a useless peasant: anything I was saying was dismissed, vet was barking orders at me instead of talking to me, the treatment that was recommended, I felt, was excessive and when I tried to discuss an alternative method, he angrily chose even more inconvenient one to punish me for (God forbid) having an opinion about someone I care so much for. He then left the room leaving me very upset. I didn't want anyone so rude and abrupt to continue examining my baby so I took them both and left the room. I've asked to see another vet at reception when he walked in and demanded that I get back in the room and when I refused, he threatened that he would report me to RSPCA in front of the people at reception and full waiting room. I can see no other reason for him to threaten me like this but out of vindictiveness, which is even more insulting given how much I spend with this clinic each year and how passionate I am about my furry kids. This individual is in no condition to be facing customers: rude, abrupt, unprofessional and vindictive. He would benefit from further training before he insulted more customers. I am a single disabled mother caring for two disabled children and my life is not easy as it is so the last thing I need is to be shouted at by some obnoxious condescending individual when I come for help and I pay good money for it.

Driven from Oundle to collect a routine prescription only to find it isn’t ready, even though the request was lodged 4 days ago. An acknowledged error at the vet end (thank you), a seemingly grudging apology, finally, but no ability to wait for the prescription to be filled. At least another 48 hours to wait, plus another hour driving in total to collect. Poor service on this occasion & the usual high fees.