Northlands Veterinary Hospital

What excellent service and support the team gave my miniature dachshund Ruby over the weekend. Ruby is a diabetic senior girl who was vomiting and unwell so I decided to call them as they have dealt with her before. Met Emily (Veterinarian) who gave the examination and decided it was best to keep her in and monitor with medication. Initially I was apprehensive as Ruby doesn’t like to be away from us but I understood that it was the best option. Emily was thorough and very caring and I felt Ruby was in safe hands. After updates, we were able to collect her today and Ruby looked much better and energetic which made us feel so relieved. As Ruby will never be over her diabetes the uncertainty will always remain but knowing that the advice, care and treatment given by Emily and the team was first class, we are totally thankful and can only recommend them to all pet owners. Thank you team.

Excellent service all round. Our miniature schnauzer puppy was very well cared for and was very popular with the staff. Many thanks.

Great service. Liam who saw our cat was efficient, caring, patient and treated us and (more importantly) our cat kindly. Thorough checks and blood analysis all explained clearly and Ollie (our cat) discharged with appropriate medicine.

Great vet who really listened and genuinely cared. Very knowledgeable and great to discuss options and concerns with and feel you are getting an honest answer. Not one that makes the vet money like some of them nowadays. Finds most cost effective way to provide meds long term too.

I would just like to say how incredibly thankful I am to the staff I came into contact with this week. Unfortunately my cat was hit by a car in the night and was taken to the vets by a passerby who found her sadly deceased. From the initial call right up until we collected her the staff have treated us with so much care and kindness, have allowed us time, provided information and have gone over and above in every way to help us navigate this difficult situation. I really cannot thank them all enough, on behalf of our whole family, including our little Syrup.

A big shout out to vet Laura after I had to bring my nervous collie in late on Saturday. After observing and listening, Laura managed a full examination and diagnosis of Nell and thanks to her thoughtful handling, we left the surgery with Nell totally unstressed. Laura's follow up phone call on Sunday was very much appreciated and really put my mind at ease. A very professional and caring lady! I would also like to acknowledge the confidence sessions that Nell and I took with nurse Sarah, who worked wonders with a nervous little collie and a stressed owner. These sessions were put to the test in our emergency visit and I can definitely say that it was time and money well spent. Thank you both for the care and kindness that you show to your patients.

I cannot fault the care and attention Northlands Hospital have given our dog - firstly when she got pyometra and then a rare unrelated condition 18 months later. Everyone we have had contact with - vets, nurses, reception and clerical staff have been exceptional. We are now back with our regular vets for her ongoing treatment, but advised we can go back to them if any concerns.

We have used this veterinary practice for a long time. The newest premises are very smart and the cat area is a welcome addition. Our vet Freddie was lovely with Ruby and the visit didn’t seem to bother Ruby at all. We would always recommend this practice.